ARK999 is committed to protecting the privacy of every player who uses our platform. This policy explains exactly what personal data we collect, why we collect it, how it is used and stored, and what rights you have over your information.
Effective Date: 1 January 2026These cards highlight the core principles of our approach to your data. They are a summary only — the full policy sections below contain the binding detail.
ARK999 collects only the personal data that is strictly necessary for account operation, identity verification, payment processing and regulatory compliance. We do not collect data speculatively or beyond what is required.
All personal data is stored on secure servers protected by 256-bit SSL/TLS encryption. Access is restricted on a strict need-to-know basis. We apply technical and organisational measures to prevent unauthorised access, alteration or disclosure.
ARK999 does not sell, rent or trade your personal data to third-party marketers or advertisers. Data shared with third parties is limited to what is necessary for platform operation, KYC verification, payment processing and legal compliance.
You have the right to access, correct, and — where applicable — request deletion of personal data we hold about you. You may also withdraw consent for non-essential data processing at any time by contacting our support team.
ARK999 uses cookies and similar technologies strictly for platform functionality, session management and performance analytics. No third-party advertising cookies are embedded without your informed consent.
Personal data is not held indefinitely. Retention periods are set based on legal obligation, legitimate business need and the purposes for which data was collected. Data is securely deleted when no longer required.
This Privacy Policy ("Policy") describes how ARK999 ("we", "us", "our", "the Platform") collects, uses, stores, discloses and protects personal data obtained from individuals ("you", "User", "Player") who access or use the ARK999 online gaming platform available at ark999.cam.
ARK999 is committed to handling your personal data responsibly, transparently and in accordance with applicable data protection principles. This Policy applies to all personal data collected through the Platform, including data submitted during account registration, identity verification (KYC), payment processing, customer support interactions and general platform use.
By registering an account on ARK999, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not create an account or use the Platform.
For the purposes of this Policy, the following terms are defined as set out below:
| Term | Definition |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, phone number, payment details, IP address and device identifiers. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, alteration or deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data. For the purposes of this Policy, the Data Controller is ARK999's operating entity. |
| "Data Processor" | A third party that processes personal data on behalf of the Data Controller under contract, such as KYC verification providers and payment processors. |
| "Consent" | A freely given, specific, informed and unambiguous indication of the User's agreement to the processing of their personal data for a stated purpose. |
| "KYC" | Know Your Customer — the identity, age and address verification process required to comply with anti-money laundering obligations and responsible gambling requirements. |
| "Cookie" | A small text file placed on your device by the Platform to support functionality, session management and analytics. |
The Data Controller for personal data processed through the ARK999 Platform is the entity that operates the ARK999 brand and holds the applicable operator license under which the Platform is operated. The operator's identity and registered address are available upon written request directed to the support contact detailed in Section 16 of this Policy.
ARK999 appoints third-party Data Processors under written data processing agreements that require those processors to handle personal data only on documented instructions from ARK999 and to apply appropriate technical and organisational security measures.
If you have questions about the identity of the Data Controller or about how your personal data is handled, you may contact us at any time using the details in Section 16.
ARK999 collects the following categories of personal data, depending on your interaction with the Platform:
When you create an account, we collect:
To comply with anti-money laundering obligations and to verify your age and identity, we may collect:
When you make deposits or request withdrawals in PKR, we collect:
Full payment card numbers or mobile banking credentials are not stored on ARK999 servers. Payment transactions are processed through third-party payment processors. Familiar payment references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced for user familiarity; any data collected in connection with these references is handled in accordance with the respective processor's security standards.
When you access the Platform, our systems automatically record:
When you contact customer support via live chat or email, we collect:
Where you interact with responsible gambling tools — such as setting deposit limits, activating cooling-off periods or requesting self-exclusion — we record:
ARK999 collects personal data through the following channels:
The table below sets out the primary purposes for which ARK999 processes your personal data and the legal basis on which each processing activity rests:
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of a contract with you (your Terms and Conditions agreement). |
| Identity and age verification (KYC) | Legal obligation under the operator's licensing and AML requirements; contractual necessity. |
| Payment processing (deposits and withdrawals in PKR) | Performance of a contract; legal obligation for AML transaction monitoring. |
| Responsible gambling monitoring and tools | Legal obligation; legitimate interests in player protection. |
| Fraud detection and platform security | Legitimate interests in protecting the Platform and its users from fraud and abuse. |
| Customer support | Performance of a contract; legitimate interests in quality service delivery. |
| Platform analytics and improvement | Legitimate interests in improving Platform performance and user experience. |
| Regulatory reporting and compliance | Legal obligation under the operator's licensing jurisdiction. |
| Direct marketing communications (where opted in) | Consent (you may withdraw consent at any time). |
ARK999 does not sell, rent or trade your personal data to third parties. Data may be shared only in the following circumstances and solely to the extent necessary for the stated purpose:
ARK999 shares personal data with contracted third-party service providers who process data solely on our documented instructions, including:
All such providers are bound by written data processing agreements requiring compliance with applicable data protection standards.
ARK999 may disclose personal data to regulatory bodies, law enforcement agencies, courts or other governmental authorities where required to do so by applicable law, court order, or the terms of the operator's licensing obligations. Disclosure will be made only to the extent strictly required.
In the event of a merger, acquisition, asset sale or restructuring of the ARK999 operating entity, personal data held about Users may be transferred to the acquiring entity as part of that transaction. Affected Users will be notified prior to such a transfer taking effect where legally required.
ARK999 will not share personal data with any other third party for any other purpose without your explicit prior consent.
As an international online gaming platform, ARK999 may store and process personal data on servers located outside of Pakistan. By using the Platform, you acknowledge that your personal data may be transferred to and processed in countries other than your country of residence.
Where personal data is transferred internationally, ARK999 takes reasonable steps to ensure that equivalent levels of data protection are applied, including by:
ARK999 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to overriding legal obligations that may require longer retention. The following general retention principles apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus a minimum of 5 years following account closure, unless a longer period is required by applicable law. |
| KYC / identity verification documents | Minimum 5 years from date of verification, or longer if required by the operator's licensing obligations or applicable AML law. |
| Financial transaction records | Minimum 5 years from the date of the transaction, in line with standard AML record-keeping requirements. |
| Customer support correspondence | 3 years from the date of the final communication, unless the record is material to an ongoing dispute. |
| Technical and usage logs | Up to 12 months from the date of collection, unless required for fraud investigation purposes. |
| Marketing consent records | Until consent is withdrawn and for a reasonable period thereafter to evidence the consent history. |
| Self-exclusion records | For the duration of the exclusion period plus a minimum of 5 years to prevent circumvention. |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with ARK999's internal data disposal procedures.
ARK999 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device when you visit the site. Cookies allow the Platform to recognise your device and maintain your session across page visits.
You may configure your browser to refuse all cookies or to alert you when cookies are being set. Please note that disabling strictly necessary cookies will impair or prevent your ability to use the Platform. Instructions for managing cookie settings are available in the help documentation of your browser.
The ARK999 Platform is strictly for adults aged 18 years and over, or the higher minimum age required by the operator or license jurisdiction. ARK999 does not knowingly collect personal data from any person below the minimum age threshold.
If ARK999 becomes aware that personal data has been collected from a person below the minimum age, that data will be deleted immediately and the associated account will be permanently closed. Any winnings or balances associated with an underage account will be forfeited.
If you believe that a minor may have registered on the Platform, please contact our support team immediately using the details in Section 16 so that we can investigate and take appropriate action without delay.
ARK999 implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, loss and destruction. These measures include:
Despite these measures, no method of electronic transmission or storage is completely secure. ARK999 cannot guarantee absolute security of personal data. In the event of a data breach that presents a material risk to your rights, ARK999 will notify affected Users in accordance with applicable notification obligations.
You are responsible for keeping your account credentials — username and password — confidential and secure. You must not share your login details with any other person. ARK999 will never request your password via any channel. If you suspect that your account has been compromised, you must notify us immediately via live chat or email.
Subject to applicable law and the operator's licensing obligations, you have the following rights in relation to personal data that ARK999 holds about you:
Request a copy of the personal data ARK999 holds about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal data held about you.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations.
Request that ARK999 restricts the processing of your personal data in certain circumstances while a complaint or accuracy dispute is resolved.
Request receipt of your personal data in a structured, machine-readable format where processing is based on consent or contract.
Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.
To exercise any of the above rights, please contact ARK999 using the details provided in Section 16. We will acknowledge your request within 5 business days and aim to respond substantively within 30 days. We may request proof of identity before processing your request.
Please note that certain rights may be limited or overridden by legal obligations — for example, transaction records subject to AML retention requirements cannot be deleted on request before the applicable retention period expires.
The ARK999 Platform does not include outbound links to third-party websites as a matter of policy. In the event that any such links are present in specific contexts (for example, in support documentation referencing a responsible gambling resource), ARK999 is not responsible for the privacy practices of those third-party sites.
This Policy applies exclusively to data collected and processed by ARK999 through the Platform. If you access a third-party website through any link, your data will be subject to that third party's own privacy policy, which you should review independently.
ARK999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations or platform functionality. Where changes are material, we will notify registered Users by email to the address on their account and/or by a prominent notice on the Platform prior to the changes taking effect.
The updated Policy will be published at ark999.cam/privacy-policy with a revised Effective Date. Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Policy.
We recommend reviewing this page periodically to stay informed of any updates. The version currently published at the URL above supersedes all prior versions of this Policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a privacy concern you would like to raise with ARK999, you may contact our team through the following channels:
When contacting us about a data rights request, please include your registered account username, a clear description of your request, and any information that will help us verify your identity efficiently.
If you have questions about how ARK999 handles your personal data, our support team is available 24/7. You can also read our full Terms and Conditions or visit the homepage to explore the platform.
18+ only | ARK999 does not hold a Pakistani gaming license | Local laws may restrict gambling | Play responsibly